The tool that connects the municipality and citizensWiseTown Issue Manager is the digital system that creates a direct link between the municipal administration and citizens.
The module consists of two main elements: a reporting tool for citizens and workflow management software for reporting by the public administration. On the citizen’s side, WiseTown Issue Manager is a smartphone app – available for both IOS and Android – through which they can report problems in the city to their administration, be they breakdowns, malfunctions, damaged goods, and so on. The report of the criticality generates a task to be assigned to the right department of the administration; in addition, the system integrates reports from the municipal portal, where existing, and from social channels. The app developed has an interface that makes the user experience extremely easy and intuitive, contains configurable rules, and is designed to be multilingual.
On the Public Administration side, WiseTown Issue Manager is a report management software that simplifies collection and automates internal management by improving staff workflow. Each issue generated by the report is converted into a task and assigned to be taken care of and resolved. The fully automated process avoids the use of additional resources for sorting reports, optimizes response times to critical issues, facilitates the planning of interventions, and provides immediate feedback to the citizen.WiseTown Issue Manager is a civic tech tool that, alone or integrated with other modules for the city, makes the citizen the protagonist of the care of the territory, facilitates the work of Public Administration operators, and strengthens the relationship of trust between decision-makers and citizens.