Citizens' service via video conference (MyKEPLive)

My KEP Live snapshot
Image provided by the City of Ioannina

This solution is deployed centrally by the Greek government and integrated by various Greek cities. The goal of this application is the remote service and the provision of administrative information to the citizens, without the physical transition of the citizens to the Citizen Service Centers of the Municipalities


The digital platform, provided by the central government, upgrades and improves the uninterrupted service of the citizens by the state with the aim of their transparency and facilitation. Municipality of Ioannina, integrated immediately this new application to the Citizen Service Center of the Municipality, providing remote service for its citizens about municipality services, administrative information, application submission, business services and serving citizens with disabilities. In this way, Municipality addresses the challenge of e-government and e-services, improves the city’s response to COVID-19 pandemic, improves equality and better service of citizens with disabilities, contribute to the Local Green Deal as reduces traffic in the city, saves time for business, helping them to be more productive.